At N-Alerte, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a straightforward return policy to make the process as easy as possible.
Return Eligibility
Time Frame: You can return your item(s) within 7 days of receiving your order for a full refund or exchange.
Condition: The product(s) must be returned in their original condition, unused, and with all original packaging, accessories, and manuals intact. Products that show signs of use, wear, or damage may not be eligible for a full refund.
Non-Returnable Items
Products that have been personalized or customized.
Items that are marked as "Final Sale" at the time of purchase.
Products that have been opened and used, unless the product is defective.
Return Process
Request a Return: Contact our customer support team at nalerteproducts@gmail.com to initiate the return process. Please provide your order number, the reason for the return, and whether you would like a refund or an exchange.
Receive Return Instructions: Our team will provide you with detailed return instructions, including the return shipping address.
Package the Item: Securely pack the product in its original packaging along with all accessories and manuals. Include a copy of your receipt or proof of purchase inside the package.
Ship the Item: You are responsible for the cost of return shipping unless the item is defective or was shipped in error. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
Inspection and Refund/Exchange: Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
Refunds
Refunds will be issued to the original payment method and may take 5-7 business days to appear on your account, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item, please specify the product you wish to receive in place of the original. We will process the exchange once we receive and inspect the returned item.
Contact Us
If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team at nalerteproducts@gmail.com. We're here to help!
Thank you for choosing N-Alerte. We value your business and are committed to ensuring your satisfaction.
